What makes the performance range aka ACTIV Ones so unique?
Performance and high performance frames are built on a lightweight, titanium stainless support structure equipped with ACTIVs anti-sweat and anti-fog technology.
Our performance and high performance ranges include built in rubber nose grips and rubber arms that mould to your ears for the perfect, individualized fit.
What is the ACTIV 100 Day Money Back Guarantee?
If you, for whatever reason, are not happy with your ACTIV Sunglasses within 100 days, we will provide a credit or refund. All we ask is for you to return your ACTIVs including all original packaging and we will then process a credit or refund.
(Please note that the shipping costs to return your item(s) will be your responsibility. ACTIV 100 Day Money Back Guarantee applicable to eyewear products only.)
Note: this guarantee isn't valid for ACTIVs purchased during a sale - click here for our sale terms
What do you mean by 1/2 price replacements for life?
Occasionally, sunglasses break. It is sad, but true. So if you break or damage your purchased sunglasses our ACTIV breakage protection will apply and you will be eligible for a refund or credit minus cost of shipping.
Your damaged sunglasses must be returned with proof of purchase to our warranty team for review and approval.
Our ACTIV breakage protection is only available to be used once per original purchase. If an identical pair is unavailable a substitute pair of equal price paid of the original pair will be offered or a credit given for you to pick your own pair.
Damaged sunglasses will be retained by ACTIV upon purchase of the new pair and you are responsible for shipping back to us.
Note: Due to the limited availability of each ACTIV Signature Series, identical replacements are not available. A substitute pair will be offered at 1/2 price or a credit will be given for you to pick your own pair from available styles. Substitutes may also apply to other unavailable products including out of stock, run out colours and styles.
Are your lenses polarized?
All ACTIV performance and lifestyle sunglasses are polarized!
Note: Although our high performance ACTIV AEROs are not polarized, the AERO lens features our specially designed High Contrast Technology.
What is High Contrast Technology?
High Contrast Technology (used for the ACTIV AERO) increases contrast and definition, while reducing glare to provide crisper and clearer vision. While our standard polarized lenses block some light, the high contrast lens enhances details in both highlights and shadows for better depth perception.
Why do I need a high contrast lens?
The high contrast lens is better suited for activities or sports that need to enhance contrast while filtering out bright light and avoid distortion, like:
- Cycling - allows you to spot glass or slick surfaces like water or ice to keep you safe on the road
- Golfing - helps you see enhanced details on fairways and greens
- Fishing - a boost in contrast improves visibility on the water and visually tracking fish clearer and easier
- Snow Sports - clearer detail including icy patches in snow
Do your lenses have UV protection?
Our lifestyle, performance and high performance models filter 100% of UVA and UVB rays to 400nm, surpassing EN ISO 12312-1:2013 (CE) and ANSI Z80.3 (FDA) standards.
Does ACTIV meet international sunglasses specifications?
For the geeks in the house! Our lifestyle, performance and high performance models meet EN ISO 12312-1:2013 (CE) and ANSI Z80.3 (FDA) standards.
Do you offer prescription lenses?
While we do not currently offer a prescription service, all of our frames can be fitted with prescription lenses at your local optometrist. Simply order your favorite pair of ACTIVs online, then take them down and they will replace with prescription lenses.
Will my ACTIV Eyewear fit my face?
For every style, we've created a size guide, with full details of the sizing of each pair which you'll find on the product page. If you are looking to compare against a pair you already have, most good sunglasses will have the standard size format on the inside of their frames, and it will look like 54-19-145 which stands for:
Lens width: 54
Bridge width: 19
Arm length: 145
Do you ship worldwide?
We sure do! While we offer free express shipping over $150 AUD (approximately two pairs depending on what you order - who doesn't like a second pair of sunnies, right?), if you order under $150 AUD we have a flat rate policy depending where you are in the world, you can find out more on our Shipping & Returns page.
How can I track my order?
Once you've placed your order, and it's been dispatched, you'll receive order tracking to your registered email updating you of your orders progress.
Do you offer returns and what is your policy?
We certainly do! To see our full policy, please check out our Shipping & Returns page
When will my order ship after I've placed my order?
For any order placed before 12pm AEST (Australian time), we aim to dispatch on the same day, depending on volume, orders may take up to 48 hours to dispatch.
How do I contact support?
If, for any reason, you need to contact support please email firstname.lastname@example.org or head to our Contact Us page.
What payment options do you offer?
We currently offer Visa, Mastercard and Amex, as well as Apple, Google, and Shop Pay.
You can also take advantage of buy now, pay later options depending on your location including Afterpay, Sezzle and PayPal Pay in 4.
Do you have any retail locations?
Not at this stage. To help deliver the very best experience, service, and value, we have chosen to be an online only, direct to customer brand.
We hope you have a great time shopping for your new ACTIVs, you may have even snagged a rare bargain! We just need to let you know, that if you’ve purchased your ACTIVs discounted or during a sale period (like a special Black Friday one), we do have a few t’s and c’s you’ll need to know about:
No additional discounts / codes during sale periods
Sorry, but that also includes any ACTIV team discounts and gift cards during the sale period. Not to worry, once the sale is over, your discount code will be valid again!
No returns / refunds
Due to the nature of the outlet and sales, we won't be able to take any returns or refunds (unless the product is deemed a genuine manufacturing fault). The great news is we will still honour our exclusive 1/2 price guarantee for replacements on eyewear items! Please note that our guarantee is only valid on the original price and not the discounted / sale amount.
You can still get free shipping!
If you spend $150 AUD you’ll still get free shipping - how awesome is that!
If you have any questions or concerns, don’t hesitate to reach out via email email@example.com or DM us on Instagram @activeyewear.