Shipping & Returns

Shipping

We believe in making the delivery experience fast and easy which is why we offer free express shipping worldwide when you spend over $150 AUD.

Depending on where you are in the world, you can expect within 2-14 business days, however during Covid and peak times, this delivery timeframe may be extended.

We aim to dispatch every order placed before 12pm on the same day (excluding weekends), however, we may take up to 48 hours to process your order depending on peak times and volumes of orders.

For orders under $150 AUD, we have a simple, flat rate policy based on location:

Australia & NZ - $9.95 AUD
US & Canada - $32.95 AUD
UK & (most of) Europe - $32.95 AUD
Rest of World - $23.95 AUD

Note: Some international locations might have a local customs charge, we encourage you to reach out to your local customs office to find out what these might be prior to purchasing. If you do not accept the customs charges and your order is returned to our warehouse, fees may be incurred.

Returns

Please note: any items on sale, reduced price or discounted using a sale code will not qualify for returns or exchanges.

To make a return:

Please email hello@activeyewear.com with ‘Return’ as the subject. In the body of the email please state the following:

  • your full name
  • original order number
  • the reason for the return*
  • (example: refund, exchange etc)

We will reply to your email as soon as possible (typically 2 business days) with instructions on how to proceed and an address for you to return your item/s to.

Change of mind

  1. Change of mind for eyewear products must be lodged within 100 days of receiving your order. See ‘ACTIV 100 Day Money Back Guarantee’ for more information.
  2. Change of mind for apparel products must be lodged within 30 days of receiving your order.

(Please note that change of mind does not apply to products that are on sale or are marked at a reduced or discounted price).

Return product condition

Your items will only qualify for a full refund or exchange if:

  • Eyewear products are intact and undamaged with all original packaging and contents (including cloth, pouch etc), and are in a resalable condition.
  • Apparel products are unwashed and unworn with original tags attached, and are in a resalable condition.

If any item has been damaged in any way, the product will not be accepted upon return.

(Please note that the shipping costs to return your item(s) will be your responsibility).

International returns / exchange

For purchases outside Australia and New Zealand, customers will be charged a subsidized fee of $32.95 AUD to cover shipping and handling. Any returned item(s) are your property and remain your responsibility until they reach our facility.

Damaged or faulty product

In the event that you receive a faulty product and we are unable to exchange it with the same or similar product, we will provide you with a refund for that particular item(shipping charges will not be refunded). In the rare event that you receive a faulty item, you are required to send photo evidence with your return request by emailing hello@activeyewear.com. If your claim is justified, you will be offered a refund upon the item being returned and processed as per the instructions you will be provided.

Please note that ACTIV has the right to assess the age and condition of the faulty item. Unless the product is deemed a genuine manufacturing fault, exchanges and refunds will not be provided.

Returns for faulty or wrong items will be eligible for exchange when they are returned to our facility within 30 days of the purchase date. Items returned beyond this period will not be accepted by ACTIV, and will remain your responsibility. If you select to complete a direct product-for-product exchange, the exchange product cannot then be returned.

Other information

Please allow 7-14 business days from receipt of returned goods, for your return to be processed.

If you have any questions regarding sizing, fabrication or fit, please refer to our product-specific sizing charts or contact us at hello@activeyewear.com for assistance.